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  • What types of clothes do you wash?
    We wash a wide variety of garments, from everyday clothes (t-shirts, pants, underwear, etc.) to delicate items (dresses, fine shirts) and bulky items (duvets, blankets, curtains). We also offer specialized washing for uniforms and corporate wear.
  • Do you use specific cleaning products?
    Yes, we use high-quality, biodegradable, and environmentally friendly detergents and softeners that ensure deep cleaning and care for your garments. For special items, we use specific products to preserve them.
  • How do you ensure the care of my clothes?
    We have trained staff and modern machinery. We sort clothes by color and fabric type. Additionally, we follow garment care labels to ensure proper treatment and extend the life of your clothing.
  • Do you offer ironing services?
    Yes, we offer professional ironing services for all your garments, either as part of a washing package or as a standalone service.
  • Do you offer Dry Cleaning?
    Yes, we provide dry cleaning services for garments that require it, such as suits, coats, or dresses with delicate embellishments.
  • Can I bring stained clothes? Do you remove all types of stains?
    We do our best to remove most stains. However, we cannot guarantee the complete removal of all stains, especially if they are old or from very difficult substances (like permanent dyes or certain greases). Please inform us about any stains when you drop off your garments.
  • What should I do if I have a complaint or there's an issue with my clothes?
    We strive to offer excellent service. If you have any complaint or observation about your laundry, please contact us within 24 hours of delivery. We will do our best to resolve the situation to your satisfaction.
  • Are you responsible for items left in pockets?
    Although we check garments, we are not responsible for valuables or money left in pockets. Please make sure to check your clothes before handing them over.
  • What hygiene and safety measures do you take?
    We follow strict hygiene protocols in all our operations, regularly disinfecting our machinery. Our staff uses personal protective equipment and handles your garments with the utmost care and cleanliness.
  • How is the service price calculated?
    Prices are calculated per kilogram for everyday laundry (with a minimum weight), or per item for special articles like suits, dresses, duvets, or dry-cleaned garments.
  • Where can I see your price list?
    Our detailed price list is available in the "Rates" section of our website. You can also request it via WhatsApp or phone.
  • What payment methods do you accept?
    We accept cash, bank transfers, Yape, and Plin. You can pay at the time of pick-up or delivery, according to your preference.
  • Do you offer pick-up and delivery service in Villa el salvador?
    Yes! We offer home pick-up and delivery service throughout Villa el Salvador. Check our coverage section or contact us to confirm if we reach your address.
  • What is the cost of the home delivery service?
    The delivery cost may vary depending on the zone or the minimum service amount. Please consult our price list or contact us for an accurate quote. In some cases, delivery is free for orders above a minimum service amount.
  • How do I schedule a pick-up for my laundry?
    You can schedule a pick-up via our phone line, WhatsApp, or by filling out the form on our website. We'll contact you to confirm the time.
  • How long does it take to deliver the washed clothes back to my home?
    Our standard delivery time is 24 to 48 hours, depending on the type of service and volume of garments. We also offer an express service with an additional charge for faster deliveries.
  • Do I need to separate my clothes before pick-up?
    For your convenience, it's not strictly necessary, but we appreciate it if you do. For wash-by-weight items, you can put them in a bag. If you have garments that require dry cleaning or special care, please separate them and inform us at the time of pick-up.
  • Do you offer laundry services for businesses?
    Yes, we have special plans and rates for businesses (hotels, restaurants, clinics, beauty salons, gyms, etc.) that require washing of uniforms, linen, tablecloths, and other textiles in bulk.
  • How can I request a quote for my business?
    You can contact us directly by phone or WhatsApp to request a visit or send us an email. We will assess your needs and offer you a customized plan.
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